Processing Time:

All orders are processed within 1–2 business days. Handling time is typically 2-4 business days between when an order is placed and when it ships.

Shipping Rates:
Shipping rates are calculated at checkout based on your location and the weight of your order. This ensures the most accurate shipping cost is applied to your purchase.

Delivery Times:

Orders are shipped via Australia Post.

Delivery times typically range from 2–5 business days, but can take up to 11 business days to arrive once posted.

Express postage is available at checkout.

Order Tracking:

Tracking details are available for all orders except for the free sample program.

Returns, Exchanges, and Refunds:
Due to the nature of our products, we are unable to accept returns. However, your satisfaction is our top priority. If you experience any issues with your order, please contact us within 14 days of receiving your purchase. Depending on the situation, we will offer a replacement, exchange, or store credit to ensure your satisfaction.

30-Day Challenge - when you take our 30-day challenge: if your skin doesn't feel better in 30 days, you don't pay.

If you have any questions or concerns, please feel free to Contact Us